2nd house- Chief operating officer

The COO will serve as an instrumental strategic partner to the CEO, helping to scale 2nd House, a conscious convenience store concept, from ideation to launch to scale. You will oversee and streamline their operations, systems, and the retail experience. 

They are seeking a seasoned, process-driven executive who excels in a fast-paced startup environment and deeply aligns with holistic and human-centered values. This individual knows how to build and scale businesses strategically, but you lead with heart.

Check out their Concept Deck!

KEY RESPONSIBILITIES

OPERATIONAL STRATEGY & EXECUTION

  • Design and implement operational systems across retail, e-comm, and experiential channels

  • Drive business development and ensure operational excellence across all verticals

  • Support buildout of first location: retail design ops, inventory systems, vendor sourcing

  • Oversee inventory management, POS systems, customer experience strategy, and creating SOPs from the grassroots 

  • Optimize for profitability while preserving the brand’s intentional, curated spirit

FINANCIAL MANAGEMENT

  • Partner with CEO and Fractional CFO/advisors on budgeting, forecasting, and fundraising

  • Manage P&L, vendor contracts, and cash flow to ensure sustainable, scalable growth

GROWTH & EXPANSION

  • Co-strategize roadmap for future locations, partnerships, and potential scaling opportunities 

  • Implement data-informed practices to measure impact, performance, and customer insights

TEAM LEADERSHIP

  • Co-manage GM with CEO 

  • Support in hiring, managing, and mentoring core team members — primarily operational staff

  • Foster a culture rooted in integrity, intention, innovation, and inclusion

REQUIREMENTS

  • Has 7–10 years of experience in retail or hospitality 

  • Familiarity with Shopify, inventory systems, and modern POS tools

  • Are an integrator by nature — a doer and leader who translates vision into action

  • Thrive in ambiguity and loves building things from scratch

  • Has experience scaling a business or launching new locations

  • Are financially fluent — you can manage a budget, model projections, and oversee vendors with precision

  • Has deep respect for wellness, sustainability, and conscious consumerism

  • Are grounded, resilient, collaborative, and kind


SALARY

  • 6-12K retainer + equity (varies greatly on experience, raise, scope)